Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bobak@ivseltzer.com. Please note that returns will need to be sent to the following address: [1 Gorgie Road, EH11 2LA] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bobak@ivseltzer.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bobak@ivseltzer.com.

Refund Policy

We want you to be satisfied with your purchase. If for any reason you are not, please review our refund policy below.

Returns

We accept returns on canned beverages within 21 days of delivery.

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition that you received it

  • The item must be returned in its original packaging

We do not accept returns on items that have been opened, damaged after delivery, or altered in any way.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed and applied to your original method of payment

  • Refunds are issued within 21 days of receiving the returned item in acceptable condition

Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective

  • Original shipping costs are non-refundable

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue so we can assist you promptly.

How to Start a Return

To initiate a return, please contact us at kamran@ivseltzer.com with your order number and reason for return.